Shipping and Return Policy

Last Updated: 2024-09-03

Welcome to Human Fit Craft! This Shipping and Return Policy outlines the terms and conditions related to the shipping and return of products purchased from our website www.humanfitcraft.com. By placing an order with us, you agree to the terms of this policy.

1. Shipping Policy

1. Shipping Destinations:

• Nationwide Shipping: We offer shipping across Nepal, ensuring that our products reach you no matter where you are located.
• International Shipping: We also provide international shipping to selected countries. Shipping fees and delivery times will vary based on the destination.

1. Shipping Costs:

• Domestic Shipping: Shipping fees are calculated based on the weight and size of the package, as well as the delivery location within Nepal. We offer free shipping on orders over a certain amount, as indicated on our website.
• International Shipping: International shipping fees are based on the destination country, package weight, and selected shipping method. Additional customs duties, taxes, or fees may apply and are the responsibility of the customer.

1. Delivery Time:

• Nationwide: Orders are typically delivered within 1-3 business days, depending on your location.
• International: Delivery times vary depending on the destination but typically range from 7-21 business days. Please note that international deliveries may experience delays due to customs clearance.

1. Order Processing: Orders are processed within 1-2 business days after payment is confirmed. Once your order is shipped, you will receive a confirmation email with tracking information.
2. Shipping Carriers: We partner with reputable shipping carriers to ensure your products are delivered safely and on time. The carrier will be selected based on your location and the best available service.
3. Shipping Restrictions: Some products may be subject to shipping restrictions in certain countries. If your order cannot be shipped due to restrictions, we will notify you and provide alternative options.

2. Return Policy

1. Return Eligibility: We accept returns for most products within 7 days of delivery, provided the item is in its original condition, unused, and in its original packaging. Personalized or customized products are not eligible for return unless there is a defect in the product.
2. How to Initiate a Return: To initiate a return, please contact our customer service team at support@humanfitcraft.com with your order number and reason for the return. We will provide you with return instructions, including the return shipping address.
3. Return Shipping Costs:

• Domestic Returns: Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
• International Returns: Customers are responsible for international return shipping costs, customs duties, and any other associated fees.

1. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
2. Exchanges: If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item.
3. Non-Returnable Items: Certain items are non-returnable, including:

• Personalized or customized products
• Gift cards
• Items marked as final sale

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@humanfitcraft.com with your order number and photos of the damage or defect. We will work with you to resolve the issue, either by offering a replacement or a full refund.

4. Order Cancellations

You may cancel your order within 24 hours of placing it for a full refund. After this period, cancellations may not be possible as the order may already be processed for shipment. Please contact us as soon as possible if you wish to cancel your order.

5. Contact Us

If you have any questions or concerns about our Shipping and Return Policy, please contact us at:

Human Fit Craft
Email: info@humanfitcraft.com
Phone: +977-9840004449
Address: Paknajol, 𝗖𝗵𝗵𝗲𝘁𝗿𝗮𝗽𝗮𝘁𝗶, Kathmandu ✆ 01-5346196
Website: www.humanfitcraft.com